Our Mission and Values

We are committed to delivering exceptional customer first IT services whilst also making a positive impact on the environment and society.

Our Mission - Customer First

Our mission is to build long-term relationships with our customers by fostering trust and communication and exceeding their expectations in all interactions.

The needs of our clients come first in every action we take, and our services are delivered whilst contributing positively to both society and the environment.

Our Core Values 

Our mission is to build long-term relationships with our customers by fostering trust and communication and exceeding their expectations in all interactions.

The needs of our clients come first in every action we take, and our services are delivered whilst contributing positively to both society and the environment.

How will we achieve this?

customerfirst

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Providing exceptional customer service and support that exceeds expectations and ensures levels of customer satisfaction that are unobtainable from our competition.
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social

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Partner with businesses that share our values and actively support social causes, such as education, diversity, and community development.
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workplace

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Foster a workplace culture that values diversity, equality, and inclusion, and provides opportunities for personal and professional growth for all team members.
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innovate-1

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Continuously innovate and adapt to changing technologies and industry trends to better serve our customers and create sustainable solutions for the future.
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carbon

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Minimise our carbon footprint as much as possible by promoting environmentally conscious practices throughout our operations, including reducing paper usage, conserving energy, and responsibly disposing of electronic waste.
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goals

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Ensuring that our technology solutions are always current, effective, and efficient to help our customers achieve their goals.
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fun

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Encouraging innovation and creativity in our team members, to promote continual improvement in our services and solutions.
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ethical-1

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Emphasising ethical and sustainable practices in all our group operations, while contributing positively to our community and environment.
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By living up to these values, we strive to be a responsible and impactful member of the IT industry, while delivering unrivalled service to our clients and contributing positively to the world around us.

From the 1st January to 31st December 2024 our IT Service Desk achieved a Net Promoter Score (NPS) of 92 against an industry average of 60.

CASE STUDIES
Concorde have worked with a wide range of clients, from NHS foundation trusts to JCB Financing, to maximise their investment in technology

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